Services

Customer Care Commitments

The Cornelius Customer Care Teams are committed to excellence in customer service. Proactive, responsible and accountable, our employees make sure our customers are front of mind in everything we do.

We believe that Customer Satisfaction is
key to our continued success!

This is why we value and pro-actively seek your feedback to check the effectiveness of our products and our services and to identify areas for improvement through our Voice of the Customer’ and ‘Customer Satisfaction’ surveys. We are very proud of our customer care commitments and welcome your feedback as to whether we accurately address your needs.

Cornelius is proud to
be a member of:

Meet one of our Customer Care Executives

We know…

...your time is precious

That is why we make it easy for you to do business with us by dealing with all of your enquiries in a timely and efficient manner.

...in professional attitudes

This is why we ensure our people are courteous, helpful, knowledgeable and empowered. We ensure they are trained to the highest level on our product range and services.

...in getting it right first time and fulfilling any promises made

This is why we clearly communicate what you can expect from the services we provide. We constantly measure, analyse and develop our services to ensure they continue to meet your needs.

...in being proactive

We aim to address any enquiries or issues promptly and effectively with the minimum of inconvenience to you. We will keep you informed of any issues we become aware of that may affect our service delivery.

Simply put, we care! If we can help, we will.