We believe that Customer Experience is vital for continued success
At Cornelius, we’re committed to building a business culture that keeps the customer at the heart of everything we do.
Maintaining and developing strong relationships with our customers is of paramount importance to our Customer Care team. They work tirelessly to solve any issues you may face, taking great pride in finding solutions to complex issues, and find that the most rewarding aspect of their role is knowing our customers are happy.
Get to know a little more about our Customer Care team below, and feel free to reach out to them with any issues or feedback that you may have too.
Customer Care Executive
Contact number: 01279 714335
Kim is a Customer Care Executive who has been working at Cornelius since 2018. Kim’s expertise lies within Life Sciences, and is currently developing her knowledge of our manufacturing capabilities.
What do you like about Customer Care?
“I enjoy the challenge of problem solving. Finding out the whole picture, then being able to offer honest, accurate feedback, and hopefully some good news too.”
What is the most rewarding aspect of your role?
“The teamwork for me, but also being able to work at home! If I’m really busy, I can get my head down at home. But equally, if I need it, the support from my team in the office is second to none!”
When you’re not helping customers, what are you doing?
“I like going on walks, and I go to the gym three times a week with my daughter. I’m a big advocate for animal welfare too, and work with a charity. “
A current Netflix binge, or your favourite film?
“Anything weird and wonderful that takes me to a different place; Stranger Things and Game of Thrones lately.”
What animal best describes how you work?
“A race horse when I’m busy, as I like to power through everything at speed. But when the race has been won, I like to slow down and regroup with my team!”
..your time is precious
That is why we make it easy for you to do business with us by dealing with all of your enquiries in a timely and efficient manner.
…in professional attitudes
This is why we ensure our people are courteous, helpful, knowledgeable, and empowered. We ensure they are trained to the highest level on our product range and services.
…in getting it right first time and fulfilling any promises made
This is why we clearly communicate what you can expect from the services we provide. We constantly measure, analyse, and develop our services to ensure they continue to meet your needs.
…in being proactive
We aim to address any enquiries or issues promptly and effectively with the minimum of inconvenience to you. We will keep you informed of any issues we become aware of that may affect our service delivery.