At Cornelius, we’re proud to create and deliver market-leading solutions across industries—from health and nutrition, personal care, performance chemicals, ocular and beyond. But what truly sets us apart is our people. Whether dedicated to customer service or warehouse logistics, our team is driven by a shared commitment to quality and excellence.
In this blog, we speak to the team behind the scenes as they drive success for our customers and innovate to meet the demands of rapidly evolving industries.
Meet the team
Tracy Baros, Customer Care and Logistics Manager
I manage the customer service team for our UK manufacturing and distribution sites, and our logistics team at our UK distribution site. I wanted to join an organisation that supplied quality products and valued excellent customer service, where I could use my 25 years of management and customer care experience to further enhance the company’s reputation and help the business achieve greater success.
Nigel Mortimer, Warehouse Supervisor
I oversee the warehouse, ensuring components for pick and pack are managed efficiently, and making sure we follow all procedures and guidelines as per our certifications, such as ISO and RSPO. My role is to connect with all departments, including product, delivery and logistics, [as] this provides a greater insight into what is going on within Cornelius. My team is constantly working to improve processes, increase efficiency and reduce costs.
Dionne Crisp and Kim Compton, Customer Care Executives
We are accountable for raising and managing customer orders from point of receipt all the way through to delivery and aftercare, while managing customers’ expectations throughout. During this process we can liaise with a range of departments including commercial teams, purchasing and logistics to name a few.
Joe Douglass, Inbound Logistic Executive
I coordinate the movement of goods into our business, from our suppliers to our warehouse, third party warehouses or directly to the customer. I have been doing this role for 30 years. I was attracted to it because it suited my skill set; being organised, working well under pressure and working to a deadline.
Building trust with our customers
We understand that trust is the foundation of every successful relationship, so at Cornelius we put our customers at the heart of everything we do. From high-quality service to efficient operations, each member of our team goes above and beyond, ensuring that our customers feel valued and supported every step of the way.
Tracy Baros: We strive to be our customers’ supplier of choice, providing a superior experience that exceeds their expectations. We are efficient, effective and proactive in our approach, continually enhancing our reputation and our customer experience by forging solid, long-term relationships based on trust. I have been…identifying how I can support the team to ensure we keep providing a high level of service with the goal of creating a positive and memorable experience for our customers.
Nigel Mortimer: I want customers to trust in Cornelius and use us because of the quality that we provide, not just as individuals, but as a team.
Dionne Crisp and Kim Compton: Maintaining and developing strong relationships with our customers is of paramount importance to us. We work tirelessly to solve any unforeseen issues, taking great pride in finding solutions to complex problems. [We] find that the most rewarding aspect of our role is knowing our customers are happy.
Improving quality through dedication and innovation
Quality, safety and compliance are vital to our operations. Our team is therefore committed to continuous improvement, proactively seeking innovative solutions that enhance our processes, reduce environmental impact and elevate the customer experience. From refining our systems to collaborating across departments, it’s not just about getting the job done—it’s about doing it right, every time.
Nigel Mortimer: Cornelius has always prided itself on quality. This is also something that drives us. The warehouse plays a key part in delivering quality to our customers, as the last stop before the customer receives their order. We have a responsibility to show that we can deliver the difference and adhere to all our customers’ requirements. Currently, our goal is to streamline warehouse operations, to speed things up and make the entire process smoother. Ideally, we’d like to say, “You can have that delivered tomorrow.” We’ve been focused on lowering shipping costs and creating a more efficient, environmentally friendly operation.
Joe Douglass: Communication is key for quality. I keep the customer care team informed and updated on the status of shipments, so we can proactively meet our customers’ needs. Upgrading from our old Sage system to X3 and transitioning to paperless shipping files was a significant improvement. With the new system, we can now store paperwork digitally alongside shipping records, making our process more environmentally friendly and accessible.
Dionne Crisp and Kim Compton: We would like customers to know that we take pride in our work and strive to be proactive, responsible and accountable. We make sure our customers are front of mind in everything we do.
Collaborations and future opportunities
Cornelius is embarking on an exciting period of growth and opportunity, and we are proud to announce our new partnership with EV Group. As we look ahead, we are excited about the new avenues this collaboration will create, enabling us to continue evolving, learning and delivering even more value.
Tracy Baros: I am thrilled to have joined Cornelius as they start a new chapter, with our partnership with Eigenmann & Veronelli (EV group) and our evolving leadership journey, as Darren Spiby joins Phillip Gibbons as our joint CEO. I believe these collaborations will enable us to seize new opportunities, drive the business forward and support our long-term vision for the future. I am enthusiastic about the opportunity to strengthen our performance, and with the team’s help and input, build successful partnerships and long, loyal relationships with our customers.
Dionne Crisp and Kim Compton: We are excited about the new collaboration with EV Group and what opportunities this is going to open up to us, as well as being part of a wider community with our Italian counterparts over the coming years. Through this collaboration we’ll get to learn about different products and possibly work with countries we haven’t dealt with before, which will be a valuable learning process. The expanded portfolio we can offer will give us much more to discuss with our customers.
Nigel Mortimer: Working with our new partners, we hope to develop a stronger future for Cornelius.
The people at the heart of Cornelius
At Cornelius, our people are the driving force behind our success. Their dedication to quality, customer service and ongoing advancements is what makes us a trusted partner in the industries we serve.
With exciting new collaborations, leadership changes and an expanding global reach on the horizon, we’re set to continue leading the way. As we grow, we remain focused on creating positive experiences for our customers through our expert service.
Want to learn more about how we can support your business? Reach out to our team today at sales.enquiries@cornelius.co.uk