Cornelius joins the Institute of Customer Service


(Posted on 16/09/15)

Cornelius has become a member of the Institute of Customer Service (ICS).

ICS is an independent professional body for customer service, which aims to promote the benefits of excellent customer service to organisations and their employees.

Membership gives Cornelius access to the Institute’s breakthrough research, benchmarking and measurement tools, with opportunities to share with and learn from other members within the extensive network. Cornelius employees will also be able to take advantage of specially developed training designed to maximise service delivery performance.

The move comes just a month after the rebrand of the customer service function to Customer Care Team at Cornelius, which aims to further improve the service experience for its principals and customers alike. The changes included a restructuring of the team and the implementation of a new live chat feature on the newly launched website, to connect customers directly with a member of the Customer Care Team.

Managing Director Darren Spiby says, “The membership underscored the company’s pledge to consistently anticipate and adapt to evolving client requirements.

“At Cornelius we have a clear mission to continually deliver more value and outstanding customer care. Our relationship with the Institute will help us to deliver on this by giving us access to customer service experts as well as enable us to benchmark with other proactive industries. All our practices will become more client focused and employees will have the opportunity to undertake specialist client training that is recognised and accredited by the Institute.  We’re very excited about this step in our strategy.”